Returns and Refunds
We hope you love your purchase. If for any reason it’s not quite right, we offer returns in line with the policy below.
Change of Mind Returns
We accept returns within 30 days of delivery, provided the item:
- Is unused and in original condition
- Is returned in its original packaging with all tags intact
- Is accompanied by proof of purchase
To request a return, please contact us at home@scentedbyharry.com
Returns must be approved prior to being sent. Items returned without authorisation will not be accepted.
Return Address:
Scented By Harry
Shop 5 / 59 Endeavour Boulevard
North Lakes, QLD 4509
Unless otherwise required under Australian Consumer Law, return shipping costs are the responsibility of the customer.
Faulty, Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is faulty, damaged, or not what you ordered, contact us as soon as possible so we can resolve the issue promptly.
Where required under Australian Consumer Law, you are entitled to a replacement, refund, or repair.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Personalised or custom-made products
- Personal care items (including beauty products)
If you are unsure whether your item qualifies, please contact us before purchasing.
Exchanges
We do not offer direct exchanges. To secure your preferred item, we recommend placing a new order and returning your original item once approved.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days of approval, please contact us at home@scentedbyharry.com.
Returns Without Proof of Purchase
No returns without proof of purchase.
Shipping Information
Our shipping rate is for Australian Deliveries only via Australia Post. For international shipping please contact us directly at home@scentedbyharry.com.
Your Rights Under Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.